Terms and conditions

 

Terms and Conditions for the Old Stable and Zingaro Wagon

Booking and Payment

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form.  This does not form a contract between us.  A contract will only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.  The contract will be subject to these terms and conditions and must be compiled with.  All payments payable to C Nielson and Son Ltd.

Your full payment will be due one week prior to your stay and must be paid into our account before your date of arrival.  We will email an invoice to you and payment options will be on the invoice. Payments can be paid by bank transfer, PayPal, debit/credit card online or by phone, and by cheque.

If no payment prior to your arrival date we reserve the right to cancel our booking.

Bed linen, towels, tea towels, Wi-Fi, electricity and heating is included in your price.

Damages

We do not take a damage deposit, but do ask for any breakages or damage to be notified as soon as possible and payments may be asked for replacements.

Cancellation

All cancellations must be notified by telephone followed by a letter/email in writing.

If cancellation is made after final payment is received, we will endeavour to re-let the property. If successful, the final payment will be refunded less a £30 administration fee.  If we are unable to re-let the property, you are liable for the full balance outstanding.  Cancellation insurance is strongly recommended, along with a comprehensive travel policy, which should provide full cover for the party’s personal belongings etc.

Non-Availability of Property

If for any reason beyond our control, for example fire damage, the property is not available on the date booked, we will try to offer you alternative accommodation, but if unsuccessful, all monies will be refunded in full and we will not be liable for any further claims.

Arrival and Departure

The Old Stable Holiday Apartments will be available for occupancy from 4pm on the day of arrival, unless otherwise arranged, and should be vacated by 10.00am on the day of departure.  If you are arriving after 9pm (2100 hrs) please inform us by telephone.

Guest Numbers and Children

The rental is for a maximum of 2 people in The Hayloft and 3 people (Up to 3 adults or 2 adults and 2 children) in The Shippon.  Zingaro Wagon can accommodate 2 adults or a small family with up to 2 small children and and these are not to be exceeded. Overnight guests are not permitted without express permission of the owner. Any invitation given to unauthorised additional overnight visitors will result in the guest's credit card being charged an additional £80.

Children over the age of 10 years are welcome in The Hayloft and The Shippon and all children (not suitable for infants) in Zingaro Wagon.

Pets

No pets are allowed in either apartment or Zingaro Wagon, as we have pets of our own at the property.

No smoking is allowed in any of the properties at any time.

Complaints

If there should be cause for complaint about your property during your stay the matter should be taken up with the owner immediately.  It is important to bring any concern to our attention at once, so that we can take action as soon as possible.  In no circumstances will we consider compensation for complaints raised after your holiday has ended, if you have not given the owner the opportunity of investigating the complaint and the chance settle matters during your stay.  If you have any concerns we need to know during your stay so that we can put matters right. 

Your responsibilities:

You are responsible for the property during your stay, and it should be left in the clean and tidy condition when you leave as you found it on at your arrival, with all furniture, fixtures, fittings and effects remaining in the property. All rubbish should be cleared and left in the appropriate places. Dustbins and a recycling box can be found by the garden gate into the owners back garden.  

Care should be taken over security, with windows all being properly closed and doors locked whenever the property is left empty.  

Please be considerate and do not cause an annoyance or nuisance to guests in the other properties. You will be asked to leave, without refund, if you are drunk or acting in a way that causes a nuisance to other guests.

This agreement is made on the basis that the properties at The Old Stable and Zingaro Wagon is to be occupied by yourself as the holiday maker and your agreed party for a holiday and that the tenancy granted by this agreement is not an assured tenancy or any other type of tenancy and that no statutory periodic tenancy will arise when it ends.

We cannot accept any responsibility for personal injury, sickness or loss of damage to your property directly or indirectly caused by or arising from the use of the apartments or access, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

The owners reserve the right to reasonable access of the property at any time.  We will always endeavour to inform you if we need to access the apartments while you are not present.

If you commit a serious breach of these Terms and Conditions we as owner will have the right to terminate your booking and we may require you to vacate immediately and no refund of the fees you have paid will be returnable to you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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